Terms and Conditions

Preamble

These Terms and Conditions (hereafter "T&Cs") govern the contractual relationship between:

• AD Collection, a SAS under French law with a share capital of 2,000 euros, registered with the Paris Trade Register under number 934 173 105, with its registered office at 8 bis rue Abel, 75012 Paris, operating under the commercial brand "The Marrakech Curator" (hereafter "the Service Provider")
• Any natural or legal person making a booking through the Service Provider (hereafter "the Client")

Any booking implies full and unreserved acceptance of these T&Cs.

Article 1 – Purpose and Nature of Services

The Marrakech Curator offers a bespoke concierge service in Marrakech, Morocco, including:

• Recommendation and booking of private villas and riads from independent owners;
• Coordination of ancillary services: private chef, airport transfers, drivers, excursions, private events, on-site assistance.

The Service Provider acts as an intermediary between the Client and the local owners or providers. Each booking creates a direct contract between the Client and the relevant owner or provider. The Service Provider is not a party to the rental contract nor to ancillary service contracts.

The Marrakech Curator is not a travel agency within the meaning of Article L. 211-1 of the French Tourism Code and does not sell packaged tours.

Article 2 – Quotation and Booking

2.1 Enquiry. Any enquiry is made via the Site contact form, by email at contact@themarrakechcurator.com, or by phone at +33 6 25 06 27 18.

2.2 Quotation. The Service Provider issues a detailed quotation specifying the selected villa, dates, number of guests, services included and total price including taxes. The quotation is valid for 7 days unless otherwise stated.

2.3 Confirmation. The booking is confirmed only upon receipt of (i) the signed quotation from the Client and (ii) payment of the deposit set out in Article 3. A written confirmation is then sent to the Client with the owner's details and practical information.

Article 3 – Prices and Payment Terms

3.1 Prices. Prices are stated in euros, inclusive of all taxes. They include the property rental, management fees, and expressly listed ancillary services. Unless stated otherwise, the following are excluded: flights, travel insurance, meals outside the agreed chef services, personal expenses and gratuities.

3.2 Payment schedule. Payment is due as follows:

• 50% deposit of the total amount at booking confirmation;
• 50% balance no later than 30 days before arrival.

For any booking made less than 30 days before arrival, the full amount is due on confirmation.

3.3 Payment methods. Bank transfer or secure payment link issued by the Service Provider. Any bank fees are borne by the Client.

3.4 Default of payment. In the event of non-payment of the balance within the deadline, the booking may be cancelled and the deposit retained as compensation.

3.5 Security deposit. A security deposit may be requested by the owner upon arrival. Its amount and terms are communicated before the stay. It is returned after the check-out inventory, subject to the absence of damage.

Article 4 – Cancellation and Modification

4.1 Cancellation by the Client. In the event of cancellation by the Client, no refund is granted. A rescheduling of the stay to a later date may be offered, subject to the availability of the property, within a maximum of 12 months from the initial date, and subject to the owner's acceptance.

Any tariff adjustment due to seasonality or additional fees will be invoiced to the Client.

4.2 Cancellation by the owner. In the exceptional event that the owner cancels the booking, the Service Provider undertakes to:

• Propose an equivalent property for the same dates;
• Failing that, refund in full the sums paid.

4.3 Modification. Any modification request (dates, number of guests, services) must be sent to the Service Provider in writing. It is subject to the owner's approval and may result in a tariff adjustment.

4.4 Force majeure. In the event of force majeure within the meaning of Article 1218 of the French Civil Code (unforeseeable, irresistible event external to the parties) preventing the stay, the parties shall cooperate in good faith to agree on a rescheduling. In the event of permanent impossibility, sums not yet committed to providers may be refunded.

Article 5 – Travel Insurance

It is strongly recommended that the Client take out travel insurance covering cancellation, repatriation and civil liability. The Service Provider is not required to take out such insurance on behalf of the Client.

Article 6 – Stay and Client Obligations

6.1 The Client undertakes to occupy the premises with reasonable care, to comply with the villa's house rules (noise, occupancy, behaviour), and to respect the household staff and neighbours.

6.2 The number of guests staying in the villa may not exceed the figure stated in the quotation. Any excess may result in immediate termination of the stay without refund.

6.3 Parties or private events (birthdays, hen parties, weddings, etc.) must be expressly authorised by the owner at booking. A surcharge may apply.

6.4 The Client is liable for damage caused by themselves or their guests during the stay.

Article 7 – Service Provider's Liability

As an intermediary, The Marrakech Curator is not liable for:

• Failures or defects attributable to the owners, chefs, drivers or other third-party providers with whom the Client has directly contracted;
• Personal or material damage suffered by the Client or their guests during the stay;
• Changes in schedule, timings or services decided by third parties for reasons beyond its control;
• Force majeure events (weather, unrest, administrative decisions, pandemic, etc.).

In any event, the Service Provider's liability is limited to the sums actually collected for the service concerned.

Article 8 – Complaints

Any complaint regarding the stay must be reported to the Service Provider in writing, within 48 hours of the incident, to allow prompt intervention. After this deadline, no complaint will be admissible for events occurring during the stay.

Complaint contact: contact@themarrakechcurator.com

Article 9 – Consumer Mediation

In accordance with Article L. 612-1 of the French Consumer Code, any consumer Client has the right to recourse, free of charge, to a consumer mediator in the event of a dispute that could not be resolved amicably with the Service Provider.

The Client may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

Article 10 – Personal Data

Data collected during the booking process is processed in accordance with our Privacy Policy, pursuant to the GDPR and the French Data Protection Act.

Article 11 – Governing Law and Jurisdiction

These T&Cs are governed by French law. In the event of a dispute, and failing amicable resolution, the courts of Paris have sole jurisdiction, subject to mandatory consumer law provisions to the contrary.

Article 12 – Acceptance

The Client acknowledges having read these T&Cs before confirming the booking and accepts them without reservation.